Autofill for identity doesn't work at all

Hey @ManWithAPurpose,

I'm sorry for the trouble you are having with filling your Identity item. Let's start by looking at your desktop. Can you give it a try on our test website and let us know if the behaviour is the same: https://fill.dev/all

In addition, can you let me know if the Email Address is saved within the 'Internet Details' section of your identity item? Is it just your email that is not filling or is it all details?

Hi @steph_giles ,

the behavior is the same. 1Password only suggests my name and emails, but when I click on the pop-up nothing happens. For address and other fields, there is no suggestion.

Email is saved in Internet details.

Here's a video describing the behavior: https://www.loom.com/share/06da35d6213941e8851ccd05198d5264?sid=c9d28b24-791c-4568-b96d-d280a7954118

@ManWithAPurpose

Thank you for the screen recording, that's really helpful. So that I can better understand the situation can you tell me the following:

1. Are you still able to fill usernames and passwords into various pages? Is it only identities that aren't being filled?
2. If you're using an adblocker, are you able to fill if you temporarily disable that adblocker on https://fill.dev/all?

Can you also try creating a new Identity item and adding the following information to the default fields:

• First name: TestName
• Last name: TestLastName
• Email: testemail@test.com

Then, go back to https://fill.dev/all, click on the firstname field, and try to fill the new Login item. Does that work?

-Dave

@1P_Dave
Hi Dave,
You are welcome. Here are what I found:
- Adblocker has no effect on the bug. (Tested on another clean Edge browser without other extensions)
- My other login items work fine
- I realize I am able to auto-fill now when creating a brand new identity item and fill in the details !!
- So the only difference between this new identity item and this bugged old identity item is that the old item was linked to a Teleclinic app (I can see it under the linked apps section, but when I click edit it's hidden and I can't remove it from the item). So maybe that's a direction to look into. Also please provide a way to remove a linked app from an item.
- One thing I notice, if I set gender in identity, 1password is not able to auto-fill the sex form. I have to explicitly add another field called sex.
- On the test form: it auto-fills differently depending on where I click first after refreshing the page. If I click on the login forms first, then click the forms below to auto-fill, the name and last name goes to username and password ?
- Firstname and lastname not auto filled when I click on other form first, unless I click on it and choose the identity again.
- How to tell 1Password to auto-fill apartment number, currently my house number goes to the street field.

Since I can at least auto fill now, the others are just minor bugs. Hopefully 1password can fix those other problems eventually though.