Question

Autofill freeze after unlock

Forum|Forum|2 years ago
January 15, 2024
25 replies
1280 views

I noticed that it began happening recently. Basically if I unlock my phone, go to a website and try using the autofill, what happens is:
- I select the credential
- The app asks for unlock (biometric)
- After that, the unlock screen fades (but the website in the background still shows with that dark shade as if the unlock dialog was still open)
- I'm stuck like this, so I need to hit the back button (android)
- Then I can select the credential (since now it's unlocked)

I'm adding a video showing it happening, the part when it's black is the unlock (biometric), and when I'm tapping around it's because the biometric has already succeeded but I can't do anything but hit the back button.

I'm on a S23 Ultra (One UI 6)
App is up to date on beta (8.10.24)

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Android 14
Browser: Brave

Android

loggorAuthor

@1P_Tommy #LCX-91884-138 (tagged because I remember your username >.<)

1P_Tommy

1Password Employee

@loggor

No problem my friend. It's here. I see you and Brendan are talking.

ref: LCX-91884-138

G

gavy

This is happening to me too

Phone: Samsung S23 Ultra
Andriod: 14
OneUI: 6.0
1Password App: 8.10.27

loggorAuthor

Yeah It's still happening to me, too. It's kinda random now. Every once in a while, it happens.

1P_Dave

1Password Employee

@loggor

I'm sorry that the issue continues to disrupt your use of 1Password. Our developers are continuing to investigate here on our end but I don't have an update to provide at the moment.

@gavy

Thank you for reporting the issue and I'm sorry for the disruption to you as well. So that I can confirm that you're affected by the same issue that is being discussed in this thread, I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/comment/707281/#Comment_707281
Your forum username: gavy
Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: dev/core/core#27518

I

ialexsilva

I'm experiencing this issue randomly where my phone gets stuck on the 1Password splash screen when trying to unlock it.

This started happening when updated from Android 13 to Android 14

Phone: Poco F4 GT
Android: 14
1Password App: 8.10.32

loggorAuthor

Same after the update that fixed the crashing.

https://1password.community/discussion/comment/710319#Comment_710319

1P_Dave

1Password Employee

@ialexsilva

I'm sorry that you're also sometimes unable to unlock 1Password. I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/comment/710711/#Comment_710711
Your forum username: ialexsilva
Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

@loggor

I've replied to you here: https://1password.community/discussion/comment/711209/#Comment_711209

-Dave

T

tongboy

Same/similar issue on pixel 8 pro

WUV-29323-725

D

dhca89

Same issue, Pixel 6 Pro.