Autofill Freezes or take 60 seconds to load on Safari on iOS and iPadOS

Hi @nnnn959lou771:

We've been investigating reports of AutoFill taking a while to load fully. To get some more insight as to what might be happening, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/123979/autofill-freezes-or-take-60-seconds-to-load-on-safari-on-ios-and-ipados#latest
• Your forum username: nnnn959lou771

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

[#LGQ-66727-358]

Thanks Jack. Look forward to the fix.

@nnnn959lou771:

Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: LGQ-66727-358

Great thanks for following up.

:+1: :)

Ben

I am having this problem too. My iPhone 12 is running iOS 15.01 and 1password is unusable. However, I am running 15.1 Beta 3 on my iPad which does not seem to have the same issue.

Hey @alastair_f

That's really interesting. Thanks for the report. If not I completely understand, but would you be willing to try upgrading the iPhone to the 15.1 beta and see if that resolves the issue there? That would help rule that discrepancy in our out as a factor.

Ben

Me too I’m having the same problem with my iPhone 12 Pro and iPad Pro 10.5 pro both running on 15.0.1

Thank you for letting us know @sherifelabd, our developers are currently investigating this, so I will let them know that you have also encountered this :+1:

ref: apple-5510

Hi, I have updated my iPhone to iOS 15.1 Beta 3 and that seems to have resolved the problem. Tested in apps and Chrome - I don’t use safari.