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October 5, 2021
Question

Autofill Freezes or take 60 seconds to load on Safari on iOS and iPadOS

I use an iPhone 8 and iPad Pro 10.5" using the most up to date system and 1Password software. Unfortunately, since updating to iOS 15 / the newest 1Password update the autofill feature for safari and other apps is essentially no longer usable for a normal work flow.

When attempting to use the autofill function or click on the "key" icon on the right side of the autofill toolbar, Safari freezes and I have to quit app completely or restart my phone. I have noticed if I wait about a minute the autofill options for 1Password log ins finally load, but waiting a minute for the system to unfreeze or load is way too long. I use the standard 1Password Families subscription, no dropbox link, etc.

Wondering if anyone else has experienced this issue or if there is a patch on the way. Thanks.


1Password Version: 7.8.3
Extension Version: newest
OS Version: iOS 15.0.1

21 replies

Jack_P_1P
1Password Employee
1Password Employee
February 25, 2022

Hey @snakeears2:

Thanks for following up. At this point, it might be best to take a closer look at your specific setup. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!