Autofill has stopped working, which it does from time to time.

Well, that didn't take long. I'm trying to log into my bank, and do not get the popup to choose an account from 1Password. I thought maybe I had been logged out for some reason, but clicking on the extension in the Bookmarks bar shows that I'm still logged into 1Password, which pops up the right Suggestions. However, clicking on Autofill does nothing. I'll need to copy and paste the username and password. Disabling, then enabling the extension, and entering my 1Password password makes the Autofill work again. (Note: I did not log out of 1Password in between.

Hey @spmetivier,

I'm sorry for the ongoing trouble, is it specifically your banking website you are having trouble with other sites? Can you send me a link to the website so I can do some testing on my end?

Thank you!

I'm actually having trouble on every site at the moment. Here are several:
https://www.chase.com/
https://my.bch.org/MyChartPRD/Authentication/Login?
https://verified.capitalone.com/auth/signin

and more...

Every site I've tried to access. FYI, I'm still logged into 1Password on this same desktop, and the Chrome extension is still working, it's just not popping up or autofilling. I can copy and paste usernames and passwords out of it.

Thanks for getting back to me @spmetivier

Let's start with www.chase.com, can you find the item you have saved for this website in your 1Password and let me know the URL that is saved within it? Feel free to send a screenshot but please by mindful to hide any personal information before doing so.

Thank you!

Interestingly, there are 2 websites listed. The one that comes up by default is the home page https://www.chase.com/

What I mean is that, when I type "chase.com" in to the address bar, I get the https:http://www.chase.com page.

Hi @spmetivier,

I've tested filling on the Chase website and was able to fill without any issue when I had https://www.chase.com stored as the website in the Chase item's details. Since you've mentioned that this is occurring on multiple sites, can you confirm if the behaviour continues after fully closing and relaunching your Chrome browser?

I don't need to close the Chrome browser to correct the problem. Disabling, then enabling the 1Password Chrome extension, and logging back into 1Password, usually fixes the problem. However, it will fail again some seemingly arbitrary time later. I don't have a clue why this failure re-occurs, and I find the necessity to disable/enable and log in again annoying.

@spmetivier this is exactly the same behaviour that I am having. The extension just seems to crash randomly. I've supplied as much info as I could to support but they still have no clue why the extension behaves this way.

I'm having the same issue as well. It has existed for weeks now. Based on one observation, it might have something to do with the extension auto-updating. When I last noticed the extension not working, I saw that it was updated. Perhaps it's disabling itself of the update and not re-enabling itself? Or crashing? Just a guess, but this issue is not specific to one user.