Hi @cortig:

Thanks for reporting this. I've just tested on both, and after fully restarting my MacBook, I had no issues with using the Autofill button in the pop-up on either of these sites. Would you mind restarting your Mac just to confirm if that fixes it for you? If that doesn't fix it, I'd be happy to investigate further with you. Thanks!

Jack

I restarted the Mac and the issue remains. And at the same time, many other sites are just fine, so it’s not a systematic issue. I wonder what’s wrong.

Hey @cortig:

Thanks for the update. Just as a test, if you create a new Login entry by copying the information into the username and password field of the website, then using the inline menu to save it as a new Login, does the Autofill button work then? Let me know!

Jack

So here’s the thing: I wasn’t getting the inline menu in the fields at all…
I played around with the entries in 1Password, I duplicated the corresponding item in the vault and eventually rebooted again and this time, I got the inline menu, the login popping up and autofilling for both sites.
Something was obviously off, but at this point I’m not sure what corrected it :-( And the weird thing was that it was only affecting a few random sites (but always the same ones).

@cortig:

Glad to hear you fixed it. If you do run into any issues in the future, let us know and we'll be happy to take another look!

Jack

It’s really weird. I tried https://subscribe.free.fr/login/ again today and it wouldn’t auto-fill anything.
Then, maybe an hour later, it started offering login options again.
There’s still something quite off.

Corentin

Hey @cortig,

Thanks for updating us, and I'm sorry you're still running into issues with 1Password on this page. To take a closer look at what could be going on, can you please collect a console log from 1Password for Safari the next time you run into issues on that site: Save a console log for 1Password in your browser

After collecting the console log, please attach it in an email to support+x@1password.com with a link to this thread, and we'll be able to take a closer look at what could be happening here. After emailing, you should receive a response from BitBot with a support ID that looks like this: [#ABC-12345-678]. Post that here and I'll be able to link the conversations together. Thanks again for your patience on this!

Jack

Sent!

AII-18977-962

It’s interesting: I tried on the free.fr website and it worked fine. I then opened up a new window and tried again and this time it failed…

I also added one more site where autofill fails (and seems to fail systematically) in the email.

Corentin

Hi @cortig,

Thanks for that, we'll take a look and see what we can discover!

Jack

ref: AII-18977-962