Autofill in Safari is slow

Hey @pverhoye,

I'm sorry that you are having trouble with 1Password in Safari. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Ticket created: [#TUR-16992-416]

Thank you for sharing this @pverhoye. I have located your ticket, I hope we can get things back on track for you soon.

ref: TUR-16992-416

I am having the same problem, autofill has been really unreliable for me on Safari. I have to reload some pages several times to even get the 1Password icon. Autofill doesn't always show up, even after click the 1P icon.

Hi @grovolis21,

I'm sorry that you're experiencing trouble with autofill in Safari. Since you're having to repeatedly reload the page, I'd like to ask you to reproduce the behaviour and send over some diagnostics from your Safari browser, as well as the 1Password desktop app if installed:

• How to send a 1Password diagnostics report - 1Password for Mac (desktop app)

• Save a console log for 1Password in your Safari browser

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. We'll then be in touch to assist you further.

Also have noticed the same issue. Very slow to load autofill, sometimes doesn't load at all. I should say I have been using 1P8 for Safari for a long time. This started happening when I upgraded to Sonoma.

@wavded

I'm sorry that you're seeing a similar issue. Can you please also send in a console log and diagnostics report so that we can investigate further? You can follow the same instructions in David's post earlier: https://1password.community/discussion/comment/697879/#Comment_697879

-Dave

@1P_Dave , thanks, I submitted those diagnostic reports, hopefully that helps narrow it down.

Thank you @wavded, can you share the support ID here so I can track down your support ticket?

Sure, it’s [#BWW-86675-891]