Autofill no longer fills passwords, credit cards, or other forms

Hello @jwhllc! 👋

I'm sorry that 1Password is no longer filling passwords and other items on your device. As a first step, please try all of the steps in this guide: If 1Password isn't working in your browser

If that still doesn't work then can you tell me the following:

1. What kind of device and browser are you using?
2. When you click on a username or password field on a website do you see the 1Password icon in that field?
3. Do you see the 1Password icon in your browser's toolbar?

I look forward to hearing from you. 🙂

-Dave

If that still doesn't work then can you tell me the following:

What kind of device and browser are you using?
Microsoft Surface/Chrome and Edge - Same issues with both browsers

When you click on a username or password field on a website, do you see the 1Password icon? No
Do you see the 1Password icon in your browser's toolbar? Yes

When I signed in to your site to respond to this email, the icon did show up for the first time in a while.

I'm having an issue with 1Password not appearing when I try to sign on to any site and autofill forms. I previously received a solution with instructions to follow but none of the suggestions have fixed the problem.I was instructed to start a new thread if the solutions did to fix the problem. Interestingly, when I sign on to the 1Password site, the icon appears and it autofills when I select it.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Here are my responses responses to Fave's questions in the old three that was closed

If that still doesn't work, then can you tell me the following:

What kind of device and browser are you using?
Microsoft Surface/Chrome and Edge - Same issues with both browsers

When you click on a username or password field on a website, do you see the 1Password icon? No
Do you see the 1Password icon in your browser's toolbar? Yes

When I signed in to your site to respond to this email, the icon did show up for the first time in a whil

@jwhllc

Thank you for answering those questions. Your previous thread is still open and I've merged your new comments to it so that we can keep the conversation in one place. 🙂

When I signed in to your site to respond to this email, the icon did show up for the first time in a whil

Do you now see the 1Password icon on other sites when you click into the username or password field? Or is it still missing there? If it is still missing there then can you post the website address of one of the websites where 1Password isn't working so that I can take a look?

-Dave

So what do we do next? I have done all you suggested and responded to all questions. I have paid for the use of this app, and I paid Geek Squad to resolve the issue with Webroot, but they could not. So I am paying for an app that I can not use., I get emails from you but not a solution

@jwhllc

The team and I are here to help until we find a solution for the issue that you're running into. I'd like to ask you to send in a console log when reproducing the issue:

• Save a console log for 1Password in your browser

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/145875/autofill-no-longer-fills-passwords-credit-cards-or-other-forms
• Your forum username: jwhllc
• Please do not post the console log to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave