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April 28, 2025
Question

AutoFill no longer working on FieldEdge.com

  • April 28, 2025
  • 3 replies
  • 81 views

Something changed in the last couple of weeks, and 1PW keyboard shortcuts no longer work to autofill fieldedge.com. It has worked for the past 7 years. 

3 replies

1P_Dave
1Password Employee
May 6, 2025

Hello @1PW_user2021! 👋

I'm sorry that you're running into an issue where you're unable to fill into FieldEdge.com. Are you using Command-Backslash to fill? If you are then can you try these alternate steps:

  1. Navigate to the website's login page where you see the username and password field. 
  2. Press Command-Shift-Spacebar to open Quick Access.
  3. Search for and select your login for FieldEdge.com and then press Shift-Enter to fill the login.


Does this work? This will confirm to me whether you're running into a known issue with the regular keyboard shortcut. 

-Dave

#37118

May 6, 2025

Thank you for replying to my post. 

When I press Command-Backslash, it will bring up the Quick Access popover menu. If I select AutoFill from that menu, whether clicking on it with the mouse or pressing Shift-Enter (as you suggested), it does not fill in any login info. The popover just disappears. 

However, if I click on the 1Password icon in the browser toolbar, a drop-down menu opens with relevant login info, and if I click on AutoFill from that dropdown menu, it will fill in the login info.

Once I am logged into the website, if I then log out and try to log back in, the Command-Backslash key combo will work. The struggle is when I first open the browser and log in the first time. 

FWIW, I'm currently using Chrome Version 136.0.7103.93. 

1P_Dave
1Password Employee
May 7, 2025

@1PW_user2021 

Thank you for that information. So that the team and I can investigate further, can you reproduce the issue one more time and then, I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/autofill-no-longer-working-on-fieldedge-com/155212
  • Your forum username: 1PW_user2021


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

May 9, 2025

The support ticket ID is IFD-98756-213.

1P_Dave
1Password Employee
May 9, 2025

@1PW_user2021 

Thank you for posting the Support ID. I see that my colleague has just sent you an email, please continue the conversation there. 

-Dave