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misteryub
February 15, 2025
Solved

Autofill not working for register.ridgidpower.com

  • February 15, 2025
  • 1 reply
  • 109 views

Website is https://register.ridgidpower.com/ - click on the "SIGN IN" button on the top right. 

It seems that the password manager is reading the login fields as if you're signing up for a new account, instead of offering to fill in the existing credentials. 

Best answer by 1P_Evon

Hello, @misteryub. Thank you for writing in. 

I've done some testing on my end and have been able to recreate the same behaviour. We filed an issue with our development team for further investigation, and I've added you as an affected user. 

In the meantime, I recommend using the 1Password extension pop-over to autofill. Here's how: 

  1. Navigate to the website and click the Sign in button.
  2. Click the 1Password icon in your browser's toolbar. 
  3. On your Ridgid Power Login item, click the Autofill button. 


I hope that helps.

-Evon
ref 28874

1 reply

1
1P_EvonAnswer
1Password Employee
February 21, 2025

Hello, @misteryub. Thank you for writing in. 

I've done some testing on my end and have been able to recreate the same behaviour. We filed an issue with our development team for further investigation, and I've added you as an affected user. 

In the meantime, I recommend using the 1Password extension pop-over to autofill. Here's how: 

  1. Navigate to the website and click the Sign in button.
  2. Click the 1Password icon in your browser's toolbar. 
  3. On your Ridgid Power Login item, click the Autofill button. 


I hope that helps.

-Evon
ref 28874

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