I am unable to autofill in the Healow patient portal (used, in my case, by Arizona Endocrinology Center). The login URL is: https://mycw11.eclinicalweb.com/portal345/jsp/100mp/login_otp.jsp Problems: The site has a radio button with two options: Using Credentials; Using Mobile Phone. To sign in successfully I need to hit the Using Mobile Phone button. Autofill does not fill the fields under either radio button option. 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser: Not Provided

J

jaotto1172

Question

Autofill not working in Healow patient portal

Forum|Forum|2 years ago
April 3, 2024
2 replies
76 views

I am unable to autofill in the Healow patient portal (used, in my case, by Arizona Endocrinology Center).

The login URL is: https://mycw11.eclinicalweb.com/portal345/jsp/100mp/login_otp.jsp

Problems:

The site has a radio button with two options: Using Credentials; Using Mobile Phone. To sign in successfully I need to hit the Using Mobile Phone button.
Autofill does not fill the fields under either radio button option.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Browser Extension

J

jaotto1172Author

1Password Version: 1Password for Mac 8.10.30 (81030011)
Extension Version: 1Password Beta – Password Manager 2.22.1
OS Version: MacOS Sonoma 14.4.1
Chrome Version: 123.0.6312.87 (Official Build) (arm64)

1

1P_Evon

1Password Employee

Hello @jaotto1172, thank you for writing in. I'm sorry to hear about the problems you're running into with 1Password.

I did some testing on my end but haven't been able to reproduce the same behaviour. I was able to autofill on this website using both options.

What steps did you take when using 1Password to autofill? Does the autofill menu (Inline menu) appear below the fields?

-Evon

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