Question

Autofill not working with salliemae.com

Forum|Forum|2 years ago
May 4, 2024
2 replies
158 views

I found https://1password.community/discussion/136866/username-and-password-not-populating archived conversation from Jan 2023. Wanted to say I'm having issues with this as well now, so presumably it's still not working. I can manually copy-paste the individual fields in (autofill from the dropdown on the plugin for Chrome doesn't work).

As a side note, it works great on the Android App for Sallie Mae. Just the web page in Chrome is acting up.

1Password Version: Not Provided
Extension Version: 2.23.3
OS Version: Windows 11 pro
Browser: Chrome

Browser Extension

1P_Dave

1Password Employee

Hello @gunderwood! 👋

I'm sorry that you're unable to fill your login credentials into salliemae.com. This is a known issue that our developers are working to resolve in a future update to 1Password. I've let them know that you're affected as well.

For the time being, copying and pasting (as you mentioned), or dragging and dropping, your login credentials from 1Password and into the website in question is the best workaround: Copy and fill passwords into apps that don't work with 1Password

-Dave

ref: dev/core/core#16313

E

elel398

So what's happening with this? I have a handful of critical sites and Sallie Mae is one of them. Frustrates me that it still has not been fixed. Yes there are workarounds, but I didn't pay for workarounds.

Trevor_1P

1Password Employee

Hi @elel398,

I see that the internal issue is open on our end and have added your report to it. In the meantime, the workaround suggested by my colleague above will be the best option. I do apologize for any interruption this causes to your workflow.

Issue=FILL-1134

2

2starfish

Just to second the frustration with Sallie Mae - this has been going on for a while now

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