Autofill often doesn't work and site doesn't populate in the extentsion

Hey @pocketlama,

I'm sorry for the trouble.

1Password will never autofill. It will give me a pop-up button to click on that fills the fields. But it really often (maybe most of the time) won't even do that when I get to the login page.

Can you provide me an example of a page where you are experiencing this behaviour? Is it only filling from the inline menu you are having difficulty with?

Sometimes it says, 1Password is locked and I've got to enter the password for it to present the button for filling the fields.

1Password in your browser will share the lock state of your 1Password desktop app. You can amend the auto lock settings here: How to set 1Password to lock automatically.

Also, when I'm at, say, my bank's website on the login page and there's a problem of some kind, I go to the extension to look at the username/password entry in my vault. I click on the extension and it opens to "All Items" but it doesn't show the page I'm on so I have to do a search for each page to find it because it won't autofill or give me the pop-up button.

You can change 1Password to open to suggestions so you see the items relevant to the page you are on, here's how:

1. Right click on the 1Password icon in your toolbar and choose Settings
2. Set 1 Password to open to 'Suggestions'

I hope the above helps, let us know if you have any questions!

Here's an example of one of the many pages 1Password won't fill, as well as a shot of my settings.

So, I just switched it to "Suggestions," as you said to do, and this is what comes up still. Same as before. I even restarted the browser to see if that helped.

Hey @pocketlama,

Thank you for getting back to me.

Let's use your LinkedIn item as an example. When you view the item saved in your 1Password account, do you see the website URL of the login paged saved within there? This will need to be present in order for 1Password to know where to fill the credentials.

You know, not getting any response back is pretty disheartening. I'm questioning my decision to subscribe to 1Password.

Now, I see your reply. I didn't see it when I just a minute ago said I had no response.

The answer to your question is yes, there is a URL saved in all entries, that I can remember, anyway.

@pocketlama just to check, was https://share.cleanshot.com/PQ2M0hGd taken from the extension in the browser with the linkedin.com website open? Suggestions for your Identities would appear on the extension settings (where there would be no logins). However, if you do have a login saved for linkedin.com, then your login should be suggested from the inline menu and from the extension popup.

Could you open the extension settings and share a screenshot of the Accounts & Vaults section? I'd like to ensure that all vaults are enabled.

1. Right click on the 1Password icon in your toolbar and choose Settings.
2. Scroll down to Accounts & Vaults.

Could you also take a screenshot of your login item for linkedin.com and share that with us? I'd like to check on how it has been set up.

Here's an example of what I'd like to see: https://share.cleanshot.com/yYfNZdYC

You can blur out or redact private info such as your account or vault names, passwords, etc. Additionally, if you feel more comfortable sending us those screenshots to us via email, you can do so to mailto:support+forum@1password.com. With your email please include:

• A link to this thread: https://1password.community/discussion/139507/autofill-often-doesnt-work-and-site-doesnt-populate-in-the-extentsion#latest
• Your forum username: pocketlama

We appreciate your patience and look forward to getting to the bottom of this. Talk to you again soon.

I had the same idea and changed the linked in URL in the extension yesterday. Now it works (as does my bank, even though I didn't change anything there, it just began to populate today), as you can see by the screenshot. But, after double-checking that it was correct on the Craigslist page, it still doesn't populate and I have to manually search for that login.

Hey @pocketlama,

I'm so sorry for the delay in getting back to you.

I see the website URL for Craigslist is saved within 'Other fields'. Can you try editing the item and move the URL to the 'Website' field and then let me know if you are able to fill?