Skip to main content
July 1, 2023
Question

Autofill prompts only appear after opening 1password app

  • July 1, 2023
  • 13 replies
  • 1314 views

I've been encountering a problem on most web sites when using Chrome that autofill prompts do not appear until after I open the 1password app.

I click or long click a login or password field, and no prompt or suggestions appear. No autofill prompts appear above the keyboard. I will then open 1password, copy the password, and return to the site. At that point the suggestion prompts appear as normal.

I encountered this when logging into this community before this post. I also confirmed it on this site:

https://reg.usps.com/entreg/LoginAction_input?app=RMIN&appURL=https%3A%2F%2Finformeddelivery.usps.com%2Fbox%2Fpages%2Fsecure%2FDashboardAction_input.action%3Frestart%3D1

1password 8.10.8
Chrome 114.0.5735.196
Android 13
Pixel 5A


1Password Version: 8.10.8
Extension Version: Not Provided
OS Version: Android
Browser: Chrome

13 replies

1P_Timothy
Community Manager
July 29, 2023

Hi @timbishop, @belzy, @Kumnaa and @terahertz thanks for writing in and letting us know you're seeing this behavior as well.

The investigation on this continues and we're looking at a few optimizations to Autofill that should help. My apologies for any disruption. When you next run into inconsistent or non-responsive Autofill in Chrome I'd like to ask you to try restarting the browser then let us know if you see any improvement in behavior.

To restart Chrome, you can open the Recents menu on your device. Recents can be opened by tapping the square or three bars icon along the bottom of your screen. If you use gestures, it's typically a short swipe up from the bottom of the screen. From there you can locate the Chrome window, swipe up on it, then reopen Chrome.

Thanks again!

July 30, 2023

By turning off the suggestions and switching to a prompt above the keyboard it seems to work now without having to switch focus. You still need to click on the 1Password button above the keyboard, but I can live with that. Just glad it works every time now.

1P_Timothy
Community Manager
August 5, 2023

Hi @belzy, thanks for the update. I'm glad to hear that helped!

If you're seeing consistent behavior in the browser now, you can try re-enabling "Show filling suggestions".

If the inconsistency returns, I would suggest confirming your browser is up to date as well as restarting your browser if you see unresponsive behavior. You can restart your browser by opening Recents (the square icon on a Pixel or a short swipe up on home), swiping up on the browser window in Recents, then reopening the browser.