Automatic update does not start automatically

Hello Former Member! 👋

I'm sorry that 1Password isn't updating as quickly as expected on your Mac. As a first step, can you make sure that automatic updates are enabled:

1. Open and unlock 1Password for Mac.
2. Click on 1Password next to the  in the menu bar.
3. Click Settings.
4. Click Advanced.
5. Make sure that "Install updates automatically" is enabled.

If this was already enabled then let me know.

-Dave

Hello @1P_Dave,
yes, the setting for automatic updates is switched on. And it was already switched on before.

Former Member

Thank you for confirming that you already had the option turned on. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147863/automatic-update-does-not-start-automatically#latest
• Your forum username: element
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

@1P_Dave And one more question:
In the automatic reply from BitBot, I also received a message that I should verify my e-mail address:

To help expedite the process, you can use the following link to verify your email address: Verify your email.
I have done that. But I was surprised because I sent the e-mail to you using my e-mail address, which is also the one used for my contract. Here in the forum I use a different e-mail address specifically for forums.

@1P_Dave Thank you very much for your help!
I have just sent my diagnostics report to support+forum@1password.com with the information you mentioned (a link to this thread and my forum username).
My support ID number is: PCJ-99859-425.

Former Member

Thank you for posting the Support ID! Verifying your email address allows the support team to discuss account-specific information with you if that email address is associated with a 1Password account.

The team will get back to you via email as soon as possible. Please continue the conversation there.

-Dave

ref: PCJ-99859-425