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Gilles
June 6, 2023
Question

AutoSubmit not working anymore on one website

  • June 6, 2023
  • 9 replies
  • 364 views

It used to work, that Financial Institution made changes to their web page, now it will not autosubmit

https://client.bnc.ca/cdbn/login

all other sites work and autosubmit whwn I use 1Password shortcut


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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9 replies

Gilles
GillesAuthor
June 8, 2023

The problem with autosubmit, only occurs if the site has "remember me" active, which remembers the login user
when th user ID is remembered it does not autosubmit
if there is no User ID then it will autosubmit

June 12, 2023

Hey @Gilles, I took a look at the website https://client.bnc.ca/cdbn/login. I can confirm that autosubmit does work if "remember me" is not checked. I'm curious, when you fill your login, does that option automatically get checked? That behavior has happened on other websites. If it is happening there, please let us know and we can take a closer look at it with you.

Gilles
GillesAuthor
June 12, 2023

I need to have "Remember me" selected, otherwise I get a Two factor authentification request every time I log in

If I could at least just press "Enter" after the password has filled with 1P, not even I have to click the "connect" button

Why wouldn't 1P just fill in the password and autofill ?

June 15, 2023

@Gilles Hmm it is odd, but after testing things out again with the "Remember me" option selected, I am see that autosubmit is working: https://share.cleanshot.com/jX5NTvsm

The error in the video above only comes up because my username and password are not valid. Could you test this again from your end and let me know what you're seeing? What browser are you using and what version of the extension are you running?

Gilles
GillesAuthor
June 15, 2023

Yes it works because you had no name in the userID field
you did check "Remember me" with no name already in the UserID

Once the UserID is "remembered" and that field is filled already, this is when autosubmit is not working
it fills the password field and stop there, no autosubmit, if I press "enter" no effect, I have to click the "connection" button

Gilles
GillesAuthor
June 19, 2023

@Joy_1P

do you think there is anything you can do to re introduce autosubmit for this site ?

June 20, 2023

Hey @Gilles even with the username field filled beforehand, autosubmit still works on my end: https://share.cleanshot.com/9h29npQ8. Could you share a screen recording of the behavior from your end so that we can take a closer look at what is going on?

Please attach the recording to an email addressed to mailto:support+forum@1password.com. With your email please include:

  • A link to this thread: https://1password.community/discussion/comment/689514#Comment_689514
  • Your forum username: Gilles9

As a note, for security reasons, we are unable to click on third party links inside emails. If your recording is too big to attach to the email, please let us know in your email message to us, and we'll send you a secure upload link for it.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Gilles
GillesAuthor
June 20, 2023

@Joy_1P

Support ID = #BIW-49269-183

steph_giles
1Password Employee
June 20, 2023

Thank you @Gilles.

I have located your ticket, the team will be in touch soon.

ref: BIW-49269-183