Billing: Families invoice voided after payment email went to spam, Support ID 849324

Hi . I’d appreciate a human look at Support ID 849324.

• 7 Aug 2026: I paid $28.25 for an Individual plan (student 50% discount).
• 6 to 7 Oct: my plan was changed to Families. Invoice B6068E47-0010 was issued at $11.81, with a $19.97 credit from my unused Individual time applied.
• The card verification email for that invoice landed in my spam folder, and the invoice was voided on 22 Oct.
• I’ve had no human reply since 22 Oct. I replied on the ticket on 25 Oct and re-filed through the contact form today, 28 Oct.

My ask is simple: please reissue the invoice at the same rate with my existing credit applied, or tell me in writing if that can’t be done. I don’t want to be charged the full Families price on top of what I’ve already paid. Thanks.