Billing issues remain unresolved

Question

I have 2 open tickets concerning account billing. I want to change my plan from family to individual. I know how to do it but the plan never changes. And now, auto-renewal kicked in and I've been billed for another year at the family plan rate.

When I say I want this fixed in the tickets, I'm abandoned.

How can I get this resolved and the difference in plans refunded?

1P_Timothy · Answer

Hi ​@barryo, thanks for writing in.I’m sorry there’s been a delay getting your ticket resolved. If you had family members in your account they’ll have 30 days to migrate their data before they’re fully removed. That may be why you’re not seeing the plan change immediately.If you’re still waiting for a reply could you share your ticket number with me here? I’d be happy to help make sure it’s in the right hands.

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