Biometric Login while connected to Android Auto

@seanvondoom

Huh, I can't say for sure but this feels like a bug to me. I'd like to suggest we move this to email. Please recreate the issue a couple of times and send a diagnostics report to my colleagues on the email support team.

1. Open 1Password.
2. Tap your 1Password account icon from the 1Password home screen.
3. Tap Settings.
4. Tap Help.
5. Tap Send Diagnostics.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: seanvondoom

• A link to this thread: https://1password.community/discussion/146103/biometric-login-while-connected-to-android-auto#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

@seanvondoom

I did find this reddit link that alludes to the same trouble. It may not be directly related to 1Password.

https://www.reddit.com/r/AndroidAuto/comments/10vtalo/fingerprint_wont_work_while_connected_to_android/

@1P_Tommy thanks for the quick reply, I'll do that!

Just to make sure I capture it right, should I attempt to auto fill and actually enter my password and then dump the diagnostics? Should I attempt to auto fill, get prompted for my password, and not enter it - and repeat that process a few times before turning the car off, logging in with biometrics, and then dumping diagnostics? I want to make sure I capture the data that would be most useful.

Oh interesting! I will also try to fingerprint login with some other apps to see if that's the issue. I don't recall having that problem with other apps but it's definitely worth a test

Yeah, basically just trigger the prompt while connected to the Android auto and tap the biometric icon and proceed through the password unlock. Lock and repeat. I would not think you'd need to do it twice but old habits die hard and it might save you a second diagnostic report if nothing was captured the first time. Measure twice and cut once sort of thing. ;)

Hey I'm having this issue too and I tested another app that has biometrics (Chase) and it let me do biometrics with no issue with Android Auto wireless connected.

I can pitch an email with diagnostics if @seanvondoom hasn't.

@jarrodsfarrell

It's entirely possible that you may be encountering a similar issue but with a different root cause. If you can share a diagnostics report via email the team will be happy to take a closer look at this for you.

Sending Diagnostics Reports (Android)

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/718955/#Comment_718955
• Your forum username: jarrodsfarrell

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you very much!