Biometric stopped working on S21

8.10.16 (non-beta) is not working too. No biometrics, no device pin code. :(

Hi, exact same issue on S21 Ultra. Biometrics have worked seamlessly until now. Device pin code lock does not work either. Super annoying...

Hello,
I was about to open the same post. I am using the V 8.10.20 on a S21 Ultra and the biometrics stopped working. I get address to inser the PW and under it there is a message that says something like "something went wrong. Check your passsword and try again".
Very annoying!

I got the fix from Technical Support. Worked for me.

"Please ensure you have access to 1Password on another device or your Emergency Kit before clearing the app data:

Open your device settings.
Tap Apps.
Tap 1Password.
Tap Storage, then tap Clear Storage/Clear Data.
Open the 1Password for Android app, then sign into your 1Password account again using one of the sign in steps provided within the app.

Hi all.

It looks like Samsung have re-issued the most recent software update, so if you run into trouble with fingerprint recognition with 1Password on a Samsung S21 device, have a look to see if that new update is available.

Try this before doing anything to the 1Password app itself – the system update may well mean that you don't need to. :)

As of today, I just install a firmware update on my S21 Ultra and, at first look, the problem seems to be solved.

@Ands

I'm happy to hear that things are working again. 🙂

-Dave