Question

Biometrics aren't working on my Pixel 6

Forum|Forum|2 years ago
June 19, 2024
4 replies
98 views

Hello, So my bio 1password login on my pixel6 wasn't working so I read some posts saying to turn off and on in the 1pass settings so tried that and nope. Same chain said to uninstall and reinstall and well now you can guess where this is going. I cannot get back into my account. I have the secret key at home but alas I'm not home. Is there a way around this (I'm also not logged into another device that I have access to until I get home).

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Android

J

jdsamtuffAuthor

I should've noted that I'm not planning to be home for a few days so this is pretty problematic.

1P_Tommy

1Password Employee

@jdsamtuff

I'm sorry to hear you're in such a situation. If you're not logged into an app where you access or don't have the Emergency Kit with you, then you'll need to wait till you get home. Is there anyone that could remotely provide you the Secret key? Are you you part of a family and perhaps the Owner could help with recovery which would allow you create a new Secret Key? You will need access to the email account in order to complete recovery.

J

jdsamtuffAuthor

I managed to pull the QR setup code by logging into an old laptop that had an old version of 1password so I'm able to login again on my phone. Thank you.

1P_Tommy

1Password Employee

That's great news jdsamtuff.

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