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August 26, 2025
Question

Blank app screen after successful sign in

  • August 26, 2025
  • 5 replies
  • 112 views

When I try to open the app, I am prompted to enter my password. Upon entering my password successfully, the app opens, signaling I am successfully in, but the window is completely blank. There is no viewable or manipulatable content/interface. I can access all my content through the website and the plug-in continues to function when I am logging in to accounts on other websites. I have deleted the app and re-downloaded. I have updated my computer's system. I have restarted the computer several times. Please advise!

5 replies

AJCxZ0
August 27, 2025

You can and should use tags to help identify your platform instead of using DISCUSSION, however for anyone to provide any help you will need to provide at least the platform (operating system) and version along with the 1Password client version, perhaps with install method where there are choices on your platform.
Sometimes hardware details are relevant, but I suggest waiting for details to be requested if they appear relevant.

While a picture of a blank window seems pointless, useful information can be revealed. I recommend posting a picture of the whole window with some surrounding screen for context.

August 28, 2025

Exactly the same for me

Edition    Windows 11 Pro (latest)
Version    24H2
Installed on    ‎7/‎13/‎2024
OS build    26100.5067
Experience    Windows Feature Experience Pack 1000.26100.234.0

1password 8.11.7 (latest)

1P_Tommy
1Password Employee
1Password Employee
September 9, 2025

@Xabach 

If you turn off Hardware Acceleration and then restart 1Password does this solve your trouble?

September 10, 2025

Sorry, I wouldn't know
I fully unistalled, then  reinstalled as per support instructions and had the problem fixed
Too late for troubleshooting

1P_Dave
1Password Employee
1Password Employee
September 10, 2025

I'm glad that you were able to resolve the issue! 

-Dave