Blank square appears on screen when clicking on "Open 1Password"

I am having the same problem when using the built in SSH Agent. This started today after the update.

1Password Version: 8.10.34
OS Version: Win11
SSH Agent: Active

@1P_Dave ?

Hello @more_cowbell and @sunshinemu! 👋

I'm sorry that 1Password's unlock window isn't rendering correctly. So that I can investigate this further, please reproduce the issue again and then I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/145804/black-screen-for-entering-extension-password
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Uninstalled both the 1Password app and browser extension last week and it fixed things, but short lived. It went back to black screen yesterday. Also updated the app today and it's still an issue.

[#MHR-56658-562]

@more_cowbell

I'm sorry that the issue came back. I see that my colleague sent you a response and that they're currently reviewing the logs that you sent in. You'll receive another reply soon, please continue the conversation over email.

-Dave

ref: MHR-56658-562

Same thing happened to me. I fixed it by doing this:

1Password browser extension->Settings->General->Integrate this extension with the 1Password desktop app->Switch off->Switch on

and then I locked 1Password to test and could see it worked again.

Turning off acceleration:

Oddly on another Win11 machine unlocking from browswer looks different and this is how this problem pc looked for a couple days after reinstalling app/ext before it went black again. It only opens 1 window with password prompt vs 2.

@more_cowbell

Thanks for the reply. It looks like turning off hardware acceleration allows you to workaround the issue, did I understand correctly?

Oddly on another Win11 machine unlocking from browswer looks different and this is how this problem pc looked for a couple days after reinstalling app/ext before it went black again. It only opens 1 window with password prompt vs 2.

It looks like the integration between the browser extension and the desktop app is either turned off or not working on that PC. Are you still seeing that behaviour now or did it completely go away once you reinstalled 1Password?

-Dave

Yes, for the time being it’s working but looks different. What will be lost with acceleration disabled?

Not sure I fully follow your 2nd question, but on the pc having this issue but integration is enabled and I’m able to enter password from the browser icon but I see 2 windows open vs 1.