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October 13, 2021
Question

Blue 'Open 1Password' button does nothing Chrome extension

  • October 13, 2021
  • 3 replies
  • 127 views

The extension icon has a lock on the bottom right. The window pops open but the blue Open button does nothing.
The app is open and running. The Safari extension works fine.
The classic extension for chrome works but it's slow to use.
Everything has been updated and restarted. 'Integrate with 1Password App' is checked in settings.
What am I doing wrong?


1Password Version: 7.7 Beta-4
Extension Version: 2.1.3
OS Version: macOS 11.6

3 replies

October 14, 2021

Hi @jbanjo!

Everything has been updated and restarted. 'Integrate with 1Password App' is checked in settings.

If you turn the integration off and then on again, does the extension unlock again?

October 15, 2021

No luck. I should add that I'm using the licensed stand alone app without the subscription. I don't know if that makes a difference?

October 15, 2021

@jbanjo:

That does make a difference :) Please remove extension version 2.1.3 which you have installed, and replace it with the classic extension:

https://support.1password.com/cs/1password-classic-extension/

The new extension you have currently installed only supports vaults on 1Password.com :)