brave extension doesn't connect to the main app

Hello @Nixobe! 👋

I'm sorry that 1Password in Brave is having trouble connecting to the desktop app on your Windows PC. As a first step, can you try the following:

1. Close all open browsers.
2. Open and unlock the 1Password for Windows desktop app.
3. Click the three dots at the top of the sidebar and click Quit.
4. Reopen and unlock the 1Password for Windows desktop app.
5. Open Brave.

Is the integration between the browser extension and the desktop app now working? If that still doesn't work then does your Windows username contain characters other than numbers and letters?

I look forward to hearing from you. 🙂

-Dave

still doesn't work even though my windows username is just latin letters (without accents)

@1P_Dave

@Nixobe

I'm sorry that the connection between 1Password in Brave and the desktop app isn't working correctly. I'd like to ask for the following so that I can investigate further and find you a solution:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach both files to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/146306/brave-extension-doesnt-connect-to-the-main-app
• Your forum username: Nixobe
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave