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June 1, 2023
Question

Browser app integration broken when using 1Password for Windows

  • June 1, 2023
  • 58 replies
  • 3531 views

I was unsure where to post this issue. But after installing the stable version of 1password I am pretty sure it's the problem with Nightly Channel.

Problem started with this message on 1password Edge Extension.
"Microsoft Edge has an update. Restart Microsoft Edge to install the update and reconnect with 1password."

There is no update available for edge.

Reinstalling the extension gets rid of this message, but integration still doesn't work.

Error in extension settings
"Problem connecting, please ensure 1password is unlocked."

Completely uninstalling 1password and reinstalling the stable version of 1password desktop app solves the issue.


1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows 11 23H2
Browser:_ Edge 113.0.1774.57

58 replies

June 1, 2023

I'm seeing the same update message in Edge, as well as in Brave. Both browsers are up to date. I've tried the 1Password Beta browser extension (2.11.1) and the 1Password Nightly browser extension (2.12.0).

RogueScholar
June 1, 2023

Likewise for me with Vivaldi Snapshot 6.1.3035.3 (Official Build) (64-bit) and browser extension 2.11.1 from the Chrome Web Store attempting to establish a connection to 1Password Nightly for Windows 8.10.8 (81008002). This behavior (or more accurately, lack of functionality) is present both on Windows 11 Pro Insider Preview 22H2 Build 23440.1000 and Kubuntu 23.04 "The Lunar Lobster" using Linux kernel 6.2.0-23-generic. The relevant content of the BrowserSupport log is:

INFO [1P:native-messaging\op-browser-support\src\main.rs:165] Starting 1Password-BrowserSupport 8.10.8-2.NIGHTLY production build no. 81008002.
INFO [1P:native-messaging\op-browser-support\src\browser_verification\windows.rs:42] Verifying browser "C:\Windows\System32\cmd.exe"
ERROR [1P:native-messaging\op-browser-support\src\browser_verification\windows.rs:49] WinApi(Cannot find the requested object.)
INFO [1P:native-messaging\op-browser-support\src\browser_verification\windows.rs:59] name: cmd, publisher: Unknown Publisher, pid: 5604, version: 10.0.23440.1000
INFO [1P:native-messaging\op-browser-support\src\browser_verification\windows.rs:42] Verifying browser "C:\Program Files\Vivaldi\Application\vivaldi.exe"
INFO [1P:native-messaging\op-browser-support\src\browser_verification\windows.rs:59] name: vivaldi, publisher: Vivaldi Technologies AS, pid: 21748, version: 6.1.3035.3
ERROR [1P:native-messaging\op-browser-support\src\main.rs:197] Browser support error: ParentVerificationFail(WinApi(The timestamp signature and/or certificate could not be verified or is malformed.)), happened in: native-messaging\op-browser-support\src\browser_verification\windows.rs:79
Additional error context: Browser's certificate is not trusted

1P_Dave
1Password Employee
June 1, 2023

Hello @bshakil, @softleaf, and @RogueScholar! 👋

Thank you for reporting an issue with app integration when using the nightly version of 1Password for Windows. Our developers are currently investigating the issue, to help us narrow down the cause of the problem I'd like to ask you all to send in a diagnostics report:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: dev/core/core#22209

June 2, 2023

Here is the Support ID: [#STP-89169-163]

June 2, 2023

[#KAU-18417-656]

1P_Dave
1Password Employee
June 2, 2023

@softleaf and @bshakil

Thank you for sending in the diagnostic reports. One of my colleagues will review the reports and get back to you as soon as possible.

-Dave

ref: STP-89169-163
ref: KAU-18417-656

June 3, 2023

Had the same issue with the latest nightly releases of 1P for Windows and browser extension. Integration wouldn't work in Brave, Edge and Firefox. In my case it also broke Yubikey 2FA authentication across all web browsers and all websites (not just 1P). I've returned to beta for now and it's fine.

I've sent diagnostics two days ago [#JRH-95373-837].

RogueScholar
June 4, 2023

The Support ID I received is: [#NKW-22361-456].

Thanks for your assistance, @1P_Dave.

June 5, 2023

Seeing the same issue with 1Password plugin from the Edge Add-ons site. The 1Password Beta plugin from the Chrome store works fine however (in Edge).

ag_mike_d
1Password Employee
June 5, 2023

Hello @martinsteel,

Thanks for your feedback. I'm happy to hear all is well with the 1Password in the browser Beta. This is know issue with the Nightly version and I've included your report in the issue we're tracking for the Development team! 👍

ref: dev/core/core#22209