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June 1, 2023
Question

Browser app integration broken when using 1Password for Windows

  • June 1, 2023
  • 58 replies
  • 3531 views

I was unsure where to post this issue. But after installing the stable version of 1password I am pretty sure it's the problem with Nightly Channel.

Problem started with this message on 1password Edge Extension.
"Microsoft Edge has an update. Restart Microsoft Edge to install the update and reconnect with 1password."

There is no update available for edge.

Reinstalling the extension gets rid of this message, but integration still doesn't work.

Error in extension settings
"Problem connecting, please ensure 1password is unlocked."

Completely uninstalling 1password and reinstalling the stable version of 1password desktop app solves the issue.


1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows 11 23H2
Browser:_ Edge 113.0.1774.57

58 replies

MikeT
1Password Employee
June 29, 2023

Hi folks,

We've just released 1Password for Windows 8.10.9 81009010 nightly build that should address the browser extension integration issues along with the memory leaks it may have been caused.

Please give it a try and let us know if it is working properly now.

1P_PeterG
Community Manager
June 29, 2023

Hi folks,

Thanks to all of your reports our teams became aware of a memory usage problem in a recent version of 1Password for Windows. This issue led to problems with instability with the 1Password application, and integration with our browser extension in particular.

This issue has now been resolved in version 8.10.8-47 of 1Password for Windows. To fix the issue, please check for updates and ensure you're using the latest version of 1Password for Windows:

How to keep 1Password up to date

If you disabled integration between the browser extension and the app in order to workaround the issue then you can re-enable that after updating. To do so:

  1. Open the 1Password desktop app.
  2. Click your account name in the upper left and select "Settings".
  3. In the Browser section, turn on "Connect with 1Password in the browser".
  4. Open your web browser
  5. Right click on the 1Password icon in your browser's toolbar and select Settings
  6. Under the General section turn on the option "Integrate with 1Password app"
  7. Re-launch the 1Password for Windows app

If you are still experiencing issues after updating please reply to this thread and we'll be happy to help troubleshoot!

June 30, 2023

I've just update to version 8.10.8 (81008047) and this fixed it for me. THANK YOU :)

June 30, 2023

For me it is fixed as well. Thanks for fixing this!

MikeT
1Password Employee
June 30, 2023

That's great, thanks for letting us know!

June 30, 2023

Thank you very much!
Same for me, I can confirm problem is fixed on my side!

July 2, 2023

Yep working again, thanks everyone !

1P_Dave
1Password Employee
July 4, 2023

I'm happy that everything is working again for you. 🙂

-Dave