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January 29, 2023
Question

Browser extension no longer offering Touch ID

  • January 29, 2023
  • 17 replies
  • 7009 views

Hi,

It might be coincidence, but I've just updated to 1Password for Mac 8.9.14 (80914009) and now 1Password for Firefox and Chrome no longer offer the ability to unlock with Touch ID, the main 1Password app, however, can still be unlocked with Touch ID.

Do you have any ideas what I can do to get it working again?
I did think it might be wise to just roll back the version of 1Password (just to see if that made a difference), but I couldn't find anywhere to download previous versions?

I've restarted, browser, 1P and my Mac – I've also disabled and re-enabled all Touch ID settings. I have uninstalled and reinstalled 1P extension for both Firefox and Chrome and neither offer Touch ID still.

Thanks


1Password Version: 8.9.14
Extension Version: 2.5.1
OS Version: 13.2
Browser:_ Firefox

17 replies

GreyM1P
1Password Employee
January 31, 2023

Hi all.

1Password for Mac 8.9.15 has been released which fixes this issue. You should be offered the update automatically, but if not, you can click the 1Password menu > Check for Updates... to find it manually.

January 31, 2023

@GreyM1P Installed the update and it fixed the problem for me, thanks for the heads up.

Chrome Version 109.0.5414.119
MacOS 13.2

1P_Tommy
1Password Employee
January 31, 2023

Excellent! On behalf of Grey, you're welcome.

February 1, 2023

I can confirm that upgrading to 8.9.15 fixed that issue.
Thanks 1Password for reacting so quickly.

1P_Dave
1Password Employee
February 2, 2023

@Nialan

I'm happy that everything is working now. 😊

-Dave

February 11, 2023

Thank you! Also fixed for me when I updated Chrome today now on my Mac with Ventura:
1password 8.9.15
Chrome extension 2.7.0
Chrome 110.0.5481.77 (Official Build) (arm64)

1P_Tommy
1Password Employee
February 11, 2023

That's great news @toma42 Thank you for sharing.