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August 15, 2023
Question

Browser Extension Password Generation: Error Occurred

  • August 15, 2023
  • 2 replies
  • 118 views


I'm seeing this error when trying to generate a password using the browser extension. On top of this, I have noticed that there is a significant delay when I click on the suggested password and it being accepted and saved to 1Password.


1Password Version: 8.10.9
Extension Version: 2.13
OS Version: Not Provided
Browser: Chrome

2 replies

August 15, 2023

I'm seeing this error when trying to generate a password using the browser extension. On top of this, I have noticed that there is a significant delay when I click on the suggested password and it being accepted and saved to 1Password.


1Password Version: 8.10.9
Extension Version: 2.13
OS Version: 13.5
Browser: Chrome

steph_giles
1Password Employee
August 16, 2023

Hey @shrey,

I'm sorry for the trouble. It sounds like there might be an issue with the extension syncing to our server and saving your information.

Can you give these steps a try:

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate with 1Password app".

Let us know how you get on or if you are still running into this issue and we cant try a different approach.