Skip to main content
X
xkww3n
October 13, 2025
Question

Browser extension won't work when offline

  • October 13, 2025
  • 1 reply
  • 87 views

Sometimes I open my computer and connect to a captive-portal-protected network, I need to use my browser to fill my username and password before I can actually connect to the internet. However at that point, the browser extension won't work at all, neither autofill nor the extension home page (that little webpage pops up when click on the extension icon). I had to launch 1Password itself and copy my username and password.

1 reply

1P_Dave
1P_Dave
1Password Employee
October 14, 2025

Hello @xkww3n! 👋

I'm sorry that you're unable to fill your login credentials when signing into your network. Does the login page for the network open in a normal browser window? Or in a web view? Do you see the 1Password icon in the window itself? Are you able to post a screenshot of the window? 

If the login page opens in a webview window and not a normal browser window then I would recommend trying one of the other filling method available: 


I look forward to hearing from you.

-Dave

X
xkww3nAuthor
October 15, 2025

It's a normal browser window, not a webview window. 1Password autofill icon won't appear. And this only happens on system cold start, after successfully connected to the internet, even if I disconnect the internet (sign out), the autofill still works.

1P_Dave
1P_Dave
1Password Employee
October 28, 2025

@xkww3n 

I'm sorry for the delay in replying. So that I can try to reproduce this behaviour, can you tell me the following: 

  1. Are you using a Mac, Windows PC, or something else?
  2. What browser are you using? 
  3. How do you unlock 1Password? Using your account password? Using biometrics? 


I look forward to hearing from you.

-Dave

Terms & ConditionsAccessibility statement

©2026 1Password. All rights reserved.
4711 Yonge St, 10th Floor, Toronto Ontario, M2N 6K8, Canada