Browser popup unlock window disappers immediately

Hey @marcoisabella,

That behaviour you are seeing does seem strange. Does it persist after following the below steps?

1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
3. Open and unlock 1Password.
4. Open your browser and test if it is working properly.
   

In addition, I see you are using a private Safari window, can you let me no if you see the same in a regular browser window?

Hey @steph_giles , thank you for your reply. I opened a support request since this is something very weird.

I already tried to restart, quit, and reopen. Logout and logins. Everything. It just isn't working. 

Here is some contest: the settings are to use Apple Watch to unlock the Mac and the apps. Since my Mac is docked, I can't use touchID, and I don't want to type the passwords every time. 
I tried disconnecting the 1Password browser app from the 1Password macOS app and got the same result. 
It happens on the macOS app, Chrome, and Safar. Private or regular windows. 

Help please.

@marcoisabella

Thanks for the reply and for opening a support ticket. I don't see any tickets open under the email address that you use for your forum account, did you use a different email? So that I can track the ticket down can you please post the Support ID number here when you receive a reply. 🙂

-Dave

I used my business email. Support ID 178388

@marcoisabella

Thanks for posting the Support ID. Please continue the conversation in the support ticket and the team would be happy to help further as needed. 🙂

-Dave

ref: ZD-178388