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G
Gerard
May 1, 2025
Question

Browser remains locked

  • May 1, 2025
  • 3 replies
  • 170 views

Since one of the latest updates the autofill for a number of my websites is no longer working. 

This is far from convenient. Now I have to open the App search for the website and copy the data from the App to the website.

Perhaps in the context of this problem… the browser extension (Safari - Version 18.4 (20621.1.15.11.10) remains locked (while the App is unlocked). Although there doesn’t seem to be any connection to both problems.

Loggin out of the webpage and trying to login still doesn’t show the login name/password.

macOS 15.4.1 / 1Password browser extension version 8.10.70.27

    3 replies

    1P_Dave
    1P_Dave
    1Password Employee
    May 2, 2025

    Hello @Gerard! 👋

    I'm sorry to hear that 1Password isn't working properly with your browser. It sounds like the communication between the desktop app and the Safari extension isn't working. Try this: 

    1. Open and unlock the 1Password for Mac desktop app.
    2. Click on 1Password next to the  in the menu bar.
    3. Click Settings.
    4. Click Browser.
    5. Make sure that "Connect with 1Password in the browser" is on. 

    Then in the browser: 

    6. Open your browser.
    7. Right-click on the 1Password icon in your browser's toolbar and click Settings.
    8. Turn "Integrate this extension with the 1Password desktop app" off and then back on.

    If that still doesn't work then do you see a green dot in the browser settings page? Or a different colored dot and an error message? 

    -Dave

    G
    GerardAuthor
    May 5, 2025

    Hello Dave,

    Checked the suggested settings… all is as you describe. So in theory it should work. But unfortunately it doesn’t.

    S
    Speed
    May 2, 2025

    I am experiencing the same issues.  Tried the steps suggested by @1P_Dave  and issue persists. 

    OSx 15.4.1  1Password 8.10.75

    Dot is green. 

    1P_Dave
    1P_Dave
    1Password Employee
    May 5, 2025

    ​ @Speed 

    I'm sorry that you're still seeing the issue. If you open the website in a new tab, are you able to unlock 1Password there and autofill your login credentials? 

    -Dave

    S
    Speed
    May 5, 2025

    This is still not working. Please release an update to fix it.  It's very inconvenient and frustrating.

    Thanks 

    1P_Dave
    1P_Dave
    1Password Employee
    May 5, 2025

    Hello! I've replied to you here. 

    -Dave

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