Bug: 1Password asking for password after 7 seconds

Question

I'm running 1P Enterprise for Mac 8.11.18 (81118036)

I've tried to resolve this myself by updating, uninstalling, modifying auto-lock settings but have been unsuccessful. After loggingin to 1P from the app on my Mac it times out after 7 seconds and requires me to log in again. I barely have time to get to settings to try various attempts at resolving. The same is occurring on the browser extension.

this does not occur on my company device

1P_Dave · Answer

Hello @kevhicks! 👋I'm sorry that 1Password is locking sooner than expected, something is definitely going wrong if the app is locking in 7 seconds. So that I can investigate further, I'd like to ask you to create and share a 1Password diagnostics report from your Mac (you can generate a diagnostics report even if the app is locked):Send a diagnostics report (Mac)Attach the diagnostics to an email message addressed to support@1password.comWith your email please include:A link to this thread: https://www.1password.community/discussions/1password/bug-1password-asking-for-password-after-7-seconds/164547Your forum username: kevhicksYou should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!-Dave

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