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nullptr7
November 14, 2025
Solved

Bug: 1Password Browser Extension and Standalone App connection problem

  • November 14, 2025
  • 3 replies
  • 190 views

Hi,

I recently noticed that 1Password's Browser Extension (Edge / Brave) have connection problem with the standalone app.

Scenario 1:

When I unlock the standalone app it does not unlock its browser extension app. And I have to enter the password again to unlock the browser extension's app.

Browser extension is locked but standalone is unlocked

Scenario 2:

When browser extension is unlocked it does not unlock the standalone app (which I believe was always the case, but I am not sure), but when I manually lock the standalone it does not lock the browser extension's app.

Browser extension unlocked but standalone app is locked

Also, I noticed there is a "connection problem" from the browser extension app.

I have reinstalled both browser extension as well as standalone but the issue is same, also for both EDGE and Brave browser.

My current standalone version

1Password for Windows 8.11.18 (81118036)

 

Best answer by 1P_Dave

Hello @nullptr7! 👋

I'm sorry for the delay in replying. It sounds like communication between 1Password in the browser and the 1Password desktop app isn't working properly. If you're still seeing the issue today then try all of the steps in this article: 


If that still doesn't work then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/bug-1password-browser-extension-and-standalone-app-connection-problem/164587
  • Your forum username: nullptr7


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

3 replies

1P_Dave
1P_DaveAnswer
1Password Employee
December 22, 2025

Hello @nullptr7! 👋

I'm sorry for the delay in replying. It sounds like communication between 1Password in the browser and the 1Password desktop app isn't working properly. If you're still seeing the issue today then try all of the steps in this article: 


If that still doesn't work then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/bug-1password-browser-extension-and-standalone-app-connection-problem/164587
  • Your forum username: nullptr7


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

W
wraith
February 18, 2026

I'm encountering the same problem.  I've applied the fix described with no success.

Support Ticket IDQ-41339-942.

T
troduss
February 18, 2026

In my case, 1password was installed on the wrong drive. Must be drive c. Windows decided to Install on the wrong one.

T
troduss
January 11, 2026

Going to send a bug report myself, too.
I got the same issue with edge and tried every available solution, even complete reinstall of the app and extension.

 

T
troduss
January 11, 2026

NRS-28948-482

 

1P_Dave
1P_Dave
1Password Employee
January 12, 2026

@troduss 

I'm sorry that you're seeing the same issue. Thank you for sending in a diagnostics report, one of my colleagues will send you a reply via email soon.

-Dave

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