Summary: * Occasionally, when clicking on the 1Password Browser extension, it fails to load promptly and remains stuck in a loading state for several minutes. To address this issue, I need to go to the manage extension settings for 1Password, disable it, and then re-enable it. Upon re-enabling it, clicking the 1Password Browser extension instantly loads properly and shows my login record for the website I'm currently in. System Details * 1Password Windows = Version 8.10.32 * 1Password Browser Extension: Version 2.23.3 * System: Windows 11 * Browser: Brave Browser Version 1.66.110 Chromium: 125.0.6422.60 (Official Build) (64-bit) Relevant Comments on Google Chrome Webstore: 1Password Version: 8.10.32 Extension Version: 2.23.3 OS Version: Windows 11 Browser: Brave Browser

Hello @E29037CB! 👋I'm sorry that 1Password in the browser isn't opening correctly. So that I can investigate this further, I'd like to request some logs from your end: The extension console log: https://support.1password.com/cs/extension-console-log/A diagnostics report: https://support.1password.com/diagnostics/ Attach both files to an email message addressed to support+forum@1password.com.With your email please include:A link to this thread: https://1password.community/discussion/145825/bug-1password-extension-sometimes-doesnt-load-properlyYour forum username: E29037CBPlease do not post your diagnostic report to the forum. This is for your privacy and security.You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave

E29037CB

Question

🐛 Bug — 1Password Extension Sometimes Doesn't Load Properly

Forum|Forum|2 years ago
May 17, 2024
3 replies
120 views

Summary:
* Occasionally, when clicking on the 1Password Browser extension, it fails to load promptly and remains stuck in a loading state for several minutes.

To address this issue, I need to go to the manage extension settings for 1Password, disable it, and then re-enable it. Upon re-enabling it, clicking the 1Password Browser extension instantly loads properly and shows my login record for the website I'm currently in.

System Details
* 1Password Windows = Version 8.10.32
* 1Password Browser Extension: Version 2.23.3
* System: Windows 11
* Browser: Brave Browser Version 1.66.110 Chromium: 125.0.6422.60 (Official Build) (64-bit)

Relevant Comments on Google Chrome Webstore:

1Password Version: 8.10.32
Extension Version: 2.23.3
OS Version: Windows 11
Browser: Brave Browser

Browser Extension

1P_Dave

1Password Employee

Hello @E29037CB! 👋

I'm sorry that 1Password in the browser isn't opening correctly. So that I can investigate this further, I'd like to request some logs from your end:

The extension console log: https://support.1password.com/cs/extension-console-log/
A diagnostics report: https://support.1password.com/diagnostics/

Attach both files to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/145825/bug-1password-extension-sometimes-doesnt-load-properly
Your forum username: E29037CB
Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

E29037CBAuthor

I'll keep this instruction in mind so that when the issue occurs. I'll log it on the time it's happening.

1P_Dave

1Password Employee

Sounds good, the team will keep an eye out for your email. 🙂

-Dave

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