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MrSpaceSalad
July 15, 2024
Question

[BUG] Autofill & Autosubmit breaks some website logins with MFA

  • July 15, 2024
  • 1 reply
  • 75 views

The newest 8.10.36 update appears to break some website login flows with MFA. I'm noticing this when I try to login to justworks.com.

Issue:
* In Justworks, after I enter my username & password and move on to the MFA step, as soon as I click the input field 1Password autofills the OTP and justworks immediately redirects me to the initial login step where you enter username & password.
* In the 1Password Mac app settings, I disabled the "Submit automatically with Universal Autofill" setting. Then I went back to the Justworks login screen, reloaded the page, and tried logging in again. The same issue still happened.
* Finally, I disabled the browser extension completely and I was able to go through the login flow without issues.

Notes:
* I disabled my adblocker and any other extensions to ensure it wasn't external interference.
* I tested on Firefox and Arc browsers. Both had the same issue.
* I've always been able to login to justworks.com with 1Password autofill until the 8.10.36 update.
* Unfortunately I can't share a video or pictures of the bug since it involves very sensitive information, Justworks is my company's payroll + HR portal.

Version: 1Password for Mac 8.10.36 (81036049)

1Password Version: 8.10.36
Extension Version: 2.25.1
OS Version: macOS 14.5
Browser: Firefox, Arc

1 reply

1
1P_Evon
1Password Employee
July 16, 2024

Hello, @MrSpaceSalad. Thank you for writing in. I'm sorry about the issue you're running into with 1Password in the browser.

Our development team is aware of the Autosubmit issue on the Justworks website using the 1Password extension, and we're working towards a fix.

In the meantime, I'd suggest temporarily turning off the Autosubmit feature or https://support.1password.com/getting-started-browser/#use-drag-and-drop-to-fill-in-apps the one-time password from the 1Password extension pop-over into the two-factor authentication field.

Here's how to turn off Autosubmit:

  1. Open your browser.
  2. Right-click the 1Password icon in your browser's toolbar and select the Settings option.
  3. In the Autofill & save section, turn off the "Sign in automatically after autofill" option.

I realize this isn't ideal, and I apologize for the interruption in your workflow.

I hope that helps. Let me know if you have any questions.

-Evon

ref: dev/core/core#30940

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