Bug: Unable to add an account to 1Password on iOS when using a Security Key for 2FA

Hello @geekymatrix! 👋

I'm sorry that you ran into trouble when authenticating your account in 1Password for iOS. Our developers are aware of, and are investigating, an issue where a security key will sometimes fail to work on iOS. So that I can pass some more details to our developers can you tell me the following:

1. When the security key failed to work did you also have a TOTP authenticator app registered for your 1Password account? Or were you only using a security key?
2. Are you willing to share the model name of your security key?

I look forward to hearing from you.

-Dave

ref: dev/core/core#20680

1. No TOTP app, only the security key.
2. I use both YubiKey 5 NFC and YubiKey 5 Ci.

@geekymatrix

Thank you for the reply. That matches the issue that our developers are investigating: when using just a security key for two-factor authentication, and without having a TOTP authenticator also setup, authentication can sometimes fail in the 1Password for iOS app.

I've passed along your report to our developers, hopefully this can get fixed soon in a future update.

-Dave

A couple of users in my org are facing this same issue. Is there a place to view feature update status?

@jlakko

I'm sorry that you and your coworkers are affected by the issue. Are you able to tell me how many people at your organization have run into the problem so that I can note that in the internal work item for the issue?

When a fix is released you'll be able to see it mentioned on our release notes: 1Password Releases

In the meantime, you can use an authenticator app to add a temporary one-time password (TOTP) as a second factor authentication method to use with 1Password for iOS. Our guide will show you how: Turn on two-factor authentication for your 1Password account

-Dave

@geekymatrix Thanks for posting this thread. I hit the same issue today when resetting my phone. I was tearing my hair out!

I'm happy that geekymatrix's post helped. 🙂

-Dave

I can’t log into the app I have tried everything. I know it’s the right password as I can log in online but not in the app.

I have the added my Yubikey to my account and I am getting the message of my password not working when I know it is correct on the app. when i take the Yubikey off of my account I can log in to the app. Anyway I can fix this.

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found out it was because I have my Yubikey attached to the account