Bug: Unable to add an account to 1Password on iOS when using a Security Key for 2FA

@kvr

I'm sorry that you're also affected by the issue. Our developers are still working on a fix and I don't have an ETA to share at the moment. When the fix is released you'll see it noted in our release notes: 1Password Releases

To workaround the issue and add your account to 1Password for iOS you can temporarily add a TOTP authenticator as a second factor and then remove it once the account is added to the app: Turn on two-factor authentication for your 1Password account

I'm sorry for the inconvenience.

-Dave

ref: dev/core/core#20680

The issue has been fixed in v8.10.8 in the BETA channel. To install the beta ios app, go to https://support.1password.com/betas/

@kvr

I'm not seeing a fix in beta 8.10.8-42 and the internal work item for the issue remains open. Can you confirm that you're able to use your security key to add your account to 1Password for iOS version 8.10.8-42 (BETA)? I'd be happy to pass along your report to our developers.

-Dave

@1P_Dave I can confirm that after installing ios beta 8.10.8-42, I could add my 1Password account to the app even though I only have hardware security keys as my 2FA method.

@kvr

I'm happy to hear that things are now working for you. The issue doesn't affect everyone so it's possible that something changed to get things working for you specifically. Our developers are continuing to investigate this issue and plan to release a permanent fix in a future update.

-Dave