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February 27, 2024
Question

Bug when opening app after creating a new item or editing an item.

  • February 27, 2024
  • 16 replies
  • 621 views

Opening iOS app will create duplicate of recently created item or recently edited item, continuously. It will open the app up directly to new item which makes it feel like you didn’t save the original item previously, but if you save it then it becomes a duplicate. The application is up to date as is the device and it been doing this for days now.


1Password Version: 1Password for iOS 8.10.26 81026039, on PRODUCTION
Extension Version: Not Provided
OS Version: 17.3.1
Browser: Not Provided

16 replies

March 28, 2024

I am experiencing the same problem, and I have verified that I am running version 8.10 28. Also, I have restarted my iPhone. It's hard to say when the problem started, it's been a couple of weeks now.

March 28, 2024

When I attempt to edit a recently created item, instead of taking me to the edit page of the item I pressed edit on, it opens the edit page for a totally different item. Have to cancel the edit and try again. Second attempt works normal.

March 28, 2024

I too am having this issue. When I attempt to edit a recently created item, instead of taking me to the edit page of the item I pressed edit on, it opens the edit page for a totally different item.i have to then cancel edit and try again. Then I’m fine.

1P_Dave
1Password Employee
March 28, 2024

@shahryarali and @iHass

I'm sorry that you're still seeing the issue. Our developers are currently investigating, to help the investigation would you be willing to send in a screen recording of yourselves reproducing the issue? You can find instructions on how to produce a screen recording here:

Make sure that the screen recording doesn't contain anything sensitive and don't post it to the forum, I can send you a secure upload link to use. When the recording is ready please send an email to support+forum@1Password.com and include a link to this thread.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you the secure upload link.

-Dave

ref: dev/core/core#28720
ref: dev/core/core#28645

April 7, 2024

OK, I tried the method you suggested, and so far the problem has not recurred, so thank you!

1P_Dave
1Password Employee
April 8, 2024

@shahryarali

I'm happy that the steps helped. If the issues returns then please let me know.

-Dave