Question

Bug while using Edge Browser

Forum|Forum|5 months ago
January 18, 2026
3 replies
90 views

My Edge is running fine until I log into 1Password. If I have to log in using my master password, there is not a problem. However, if I log in via my fingerprint, my numbers do not work, everything is in upper case, and my mouse will not scroll. I have to reboot. Then I get the attached screen. I enter continue and it reboots fine, until I try to use 1Password again. Help please.

D

dankirsh

I think the issue is with shift key getting stuck. There is another thread about it. Hopefully they are aware and fix it soon.

Trevor_1P

1Password Employee

Hi @JimAtTheRez,

@dankirsh is correct, it does sound like you're experiencing a known issue related to Windows Hello input. A fix for the issue is included in the latest release of the app (8.12.0). You can see how to update here:

How to keep 1Password up to date

Let me know if the issue isn't resolved after updating.