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May 3, 2023
Question

Can I close dialog box that is hung?

  • May 3, 2023
  • 1 reply
  • 127 views

I use vault on husbands account and was getting prompts to update to 8 as my browser extension would soon be incompatible. I downloaded the update and chose migrate data, and now the box is 'stuck' on my screen saying not to close the app.

I've now read that I needed to create a different account for my vault?

Can I close the dialog box given it's been stuck for 45+ minutes?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Mac 13.3.1
Browser:_ Edge
Referrer: forum-search:https://1password.community/search?Search=can%20I%20close

1 reply

1P_Dave
1Password Employee
May 3, 2023

Hello @JenniferKL! 👋

I'm sorry that you ran into a problem when migrating to 1Password 8. I see that the team is already helping over email and I recommend that you continue the discussion there. To prevent duplication of effort I'm closing this thread.

-Dave

ref: FVP-13291-618