Can not process without PIN

Question

Hi there,

I set up my Yubico key on Mac, without PIN. However, when I use my iPhone, I was asked to enter the PIN to unlock security key. Where can I find the PIN? I never set it. Thank you.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS 17.5.1
Browser: Not Provided

1P_Tommy · Answer

@bowen

I can't be certain but are you being prompted for the pin code of the device itself? If you're not prompted in one place for a pin chances are it's the iOS pin code.

If you'd like feel free to email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

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