Question

Can not update 1password win 11

Forum|Forum|3 months ago
March 29, 2026
2 replies
74 views

When I open the version of 1password I have on win 11, 8.10.45, there is a message to click "restart to install latest update" but when I click on it a get a message the update failed, try again later.

I've quit out of 1password, I've tried killing the 1password task, I've tried restarting my computer, I tried downloading 1password again, I went to "settings ->about" using the "check for updates" button, nothing works to allow the update to apply. What can I do to get the newest version, which according to the last thing I tried appears to be 8.12

Windows

ChrisC1P

1Password Employee

Hi @LearningToFly thanks for reaching out!

I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

- A link to this thread: https://www.1password.community/discussions/1password/can-not-update-1password-win-11/168922

- Your forum username: LearningToFly

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Chris

LearningToFlyAuthor

As per the above instructions the Support Id number is 554111

BTW. The instructions in the link to create the diagnostic report said to go to Help > Send Diagnostic Report. I actually found it under Settings > Advanced.

Again I'm using win 11 v 8.10.45

1P_Gem

1Password Employee

Hi @LearningToFly, thanks for the update! I can see that we've received your email, and a member of the team will be in touch with you there as soon as possible.

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