Can't activate TouchID on 1Password for Mac

Hi @maehmann,

I'm sorry to hear about the trouble you're experiencing unlocking 1Password with Touch ID. I believe I know the issue you're seeing and I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/142672/cant-activate-touchid-on-1password-for-mac#latest
• Your forum username: maehmann

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much :)

Hey,

Thanks. I have sent the report and that is the ID: [#RHY-13661-998]

@maehmann

I appreciate you sending that report in. We will get back to you as soon as possible.

ref: RHY-13661-998

Hey,

Thanks. There were no unsynced items. So, I followed the steps to delete the Data folder and setup everything once again and that fixed the issue.

Thanks.

You're most welcome. Enjoy!