Solved

Can’t close “save login” popup

Forum|Forum|7 months ago
November 11, 2025
3 replies
183 views

I log in to my bank with a PIN. When 1P is not unlocked, it pops up a message saying “Save login,” prompting me to unlock 1P.

No matter how many times I click the “X,” the popup will not close until I refresh the page.

1Password for Mac 8.11.16
macOS 12.7.6
1Password for Safari 8.11.16.35
(Why did you get rid of the version number fields?)

Best answer by Calion

Fixed at long last. Thanks.

1P_Dave

1Password Employee

Hello! 👋

I'm sorry for the delay in replying. Are you still running into the same issue when using 1Password 8.11.20? If you are then can you share the website where you're seeing the issue? Or does it occur on every website?

Why did you get rid of the version number fields?

Can you clarify which "version number fields" you're referring to? If you can provide a screenshot then that would help me understand what's changed.

I look forward to hearing from you.

-Dave

CalionAuthor

Yes, it’s still happening consistently in 1Password for Mac 8.11.22 (81122027), Safari extension 8.11.22.27, macOS 12.7.6, Safari 17.6. And yes, on every website. It’s quite frustrating, as the only way to get rid of it and see what’s behind it is to reload the page—which, in the exact situations it’s most likely to be up, often results in losing data (shopping cart info, etc.). I’m also noticing it on Safari for iPadOS 17.7.10, 1Password for iPadOS 8.11.22.

And—sorry—the “version number fields” I’m referring to are the ones here in the forums.

CalionAuthor

*bump*

CalionAuthorAnswer

Fixed at long last. Thanks.

1P_Gem

1Password Employee

Hi @Calion, I'm glad to hear this is now working for you. Thanks for letting us know!

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO

Scanning file for viruses.

This file cannot be downloaded