Can't connect iphone to new account

Hello @davedavej! 👋

Welcome to 1Password! I'm sorry that you're running into trouble when adding your 1Password account to your iPhone. Can you tell me if you're able to log in to your 1Password account on 1Password.com (in the browser, not the app)?

I look forward to hearing from you.

-Dave

I have used 1Password for several years on my android and mac laptop. Today i am trying to set it up on my husband's mac laptop and his iphone. I have it working on his laptop and we added his passwords. I have logged in and out several times on the mac, but it won't always take the password! When on the iphone app it will not take the password and secret key. I am sure i'm entering the password the same each time

I have not seen a place to "Add new device".

@davedavej

Thank you for the reply. Since I don't have access to your account information here on the public forums, I recommend sending an email to support+forum@1Password.com so that our support team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

i ran out of time, will need to check back later.

@davedavej

Thank you for sending in the email, I see that it made it to the right team and one of my colleagues will send you another reply as soon as possible. Please continue the conversation there. To prevent duplication of effort I'm closing this thread. 🙂

-Dave

ref: NUU-25669-915