Can't create passkey in app

Hello @jscarrott! 👋

I'm sorry that you're running into issues with saving a passkey on your Android device. I know that our developers are investigating some issues (including with saving a passkey for PayPal) and I'd like to ask a couple questions to confirm whether you're running into a known issue:

1. What error message do you receive? Is it different for each app or the same?
2. Can you confirm that you're running the latest versions of the Amazon and PayPal apps?

I look forward to hearing from you.

-Dave

Yes everything is up to date, I've attached screenshot of the error messages.

@jscarrott

I'm sorry for the delay in responding. There is a known issue, that our developers are investigating, that you might be running into. So that I can confirm this, I'd like to ask you to create a diagnostics report from your Android device after reproducing the issue one more time:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144778/cant-create-passkey-in-app#latest
• Your forum username: jscarrott
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: dev/core/core#26762

I've had this same issue with the PayPal app. I've sent the diagnostics; the support ID number is HYZ-69189-222.