Can't downgrade from family to individual

I have been trying to contact 1Password through their “support” (which is bots after bots) to downgrade my family plan to individual.

Having read through their documentation to downgrade, I removed everyone (except myself) from my People tab, waited more than 30 days and I still can’t downgrade to individual account. 

I tried their AI chatbot, which directs me to the documentation that I need to remove all users except me (already did). I opened a email support ticket, got a generic AI response (6 days later) which points me again to their documentation that I need to remove all users except me. Replied to that email, still no response 2 days after.

In the meantime, got charged twice for a family plan that I don’t use anymore.

Support has been terrible. Hopefully community managers can elevate my ticket (#744235).