Can't enable Touch ID or Apple Watch, the checkbox just turns off immediately

@Twobelowzero

I'm glad that Touch ID is working again. 🙂

-Dave

I also cannot enable Touch ID. I can check the box to enable it, but it immediately unchecks it. I have submitted my diagnostic report to the email you mentioned above.

Support ticket: MLN-29111-622

Support contacted me and this is what fixed it:

1. Right-click on the 1Password icon in your menubar and click Quit.
2. Click the Finder icon in the Dock.
3. From the menu bar, choose Go > Go to Folder.
4. Copy and paste the following, then press Return:
   • ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data/settings
5. Right-click on settings.json and choose Open With > TextEdit.
6. Remove all of the following lines, if you see them:
   • "security.authenticatedUnlock.appleTouchId": true,
   • "security.authenticatedUnlock.appleWatchUnlock": true,
7. Save settings.json and close TextEdit.
8. Open and unlock 1Password for Mac from your Applications folder using your account password.
9. Click on 1Password next to the Apple icon in the menu bar.
10. Click Settings.
11. Click Security.
12. Turn Touch ID / Apple Watch unlock back on.

@dig

I'm happy that the team was able to provide you with a solution. I've merged your comments into the existing thread for the issue and you can find the workaround steps here.

-Dave