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A
Anonymous
July 26, 2023
Question

Can't enable TouchID

  • July 26, 2023
  • 3 replies
  • 195 views

I recently got a new Mac Studio and installed 1Password. I can't enable TouchID, the option is greyed out in settings. TouchID works fine for unlocking the Mac and all other normal uses (web logins etc). Tried uninstalling and reinstalling 1Password but it didn't help.

1Password Version: 8.10.9
Extension Version: 2.13.0
OS Version: macOS 13.4.1
Browser: Safari

3 replies

1P_Tommy
1P_Tommy
1Password Employee
July 26, 2023

@ross_smith

There are a couple of possible scenarios here that we would want to look into. I'd like to ask you to create a diagnostics report from your device and submit it via email.

  1. Open 1Password.
  2. Press command and comma. The 1Password preferences will open.
  3. Tap Advanced.
  4. Click Send Diagnostics.
  5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

A
Anonymous
July 26, 2023

[#UCR-11948-658]

1P_Tommy
1P_Tommy
1Password Employee
July 27, 2023

@ross_smith

It's here. Someone will be with you as soon as possible.

ref: UCR-11948-658

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